Customer Service Policy

Good service starts with clear information and a practical response. We can help with product questions, order details, delivery concerns, returns, and refunds.

How to Reach Us

Use the Contact Us page to send a request. For an existing order, include the order information and a short description of what you need so we can review the right details.

Product Questions

Product pages show the available choices and current USD price. If you need help understanding an option or comparing items, tell us which products you are considering.

Order and Delivery Support

Orders are normally dispatched within 1–3 days, and estimated delivery is 6–12 days. Shipping is free worldwide, and customers do not pay extra customs or import delivery charges. If you have a delivery concern, contact us with your order details.

Returns and Refunds

We offer a 60-day return window. Refunds generally take 5–10 days. Contact us through the Contact Us page to begin a return request or ask about a refund.

Working Through a Concern

We review each request using the information available for the order. We may ask for more details when needed to understand the issue and explain the next step.